Find tutorials in English:

Do you need help with your online banking? Simply follow our clear step-by-step instructions.

• Setting up your apps: App Sparkasse and S-pushTAN-App, as well as when changing devices
• Easily add accounts and custody accounts of other banks in the app or internet branch with Multibanking
• Forgotten login details: Tutorials for the App Sparkasse, online banking PIN (password) or login name and the S-pushTAN-App
• Transaction verification procedures - Switching from chipTAN to pushTAN

Quick guides in different languages

Would you like to print the step-by-step instructions or view them in an overview? Here you can find summarized guides available as convenient PDF files.

Everything you need to know about online banking from your computer, smart phone or tablet – you can find all the important information, tips and instructions here - in Arabic, French, Russian, Turkish, Ukrainian and other languages.

Übersicht unserer Schritt-für-Schritt-Anleitungen:

Anleitungen für Fragen rund um das Thema Online-Banking und Apps

• Einrichtung der Apps: App Sparkasse und S-pushTAN-App auch bei Gerätewechsel
• Mit Multibanking Konten und Depots vieler Banken und Sparkassen in der Internet-Filiale und in der App Sparkasse hinzufügen
• Anleitung zu vergessenen Passwörtern oder Zugangsdaten: App Sparkasse, Online­Banking-PIN (Passwort) oder Anmeldename,  S-pushTAN-App
• Freigabeverfahren - Wechsel von chipTAN zu pushTAN